Effective May 24, 2018
This privacy notice describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services or our related sites and services. This privacy notice does not apply to the practices of third parties that we do not own or control, such as delivery or payment processing companies, or links to other websites.
In this notice ‘we’, 'us' and ‘our’ means Karen Waters LLC, which owns and operates this website.
Please note that by using or accessing this site you are indicating your agreement to these policies. If you do not agree to these terms, please do not use or access this site.
Information We Collect
We want to assure you that any data collected on this website is only ever used by Karen Waters LLC with the sole intention of communicating with you, and delivering products, services and content.
To fulfill your order, you must provide us with certain information, such as your name, email address, postal address, payment information*, and the details of the products that you’re ordering. You may also choose to provide us with additional personal information, if you contact us directly. Your information is never shared with third parties who do not play a direct role in the purchase and delivery of goods and services that we are offering.
*Your credit card details are communicated directly from your browser to our secure payment processor. We never see or have access to your credit card numbers.
Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
As needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support;
When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our email list. (Please note that at the bottom of every email you receive from us, you are provided with the option to unsubscribe. You can also contact us directly to unsubscribe at any time.)
If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services.
Information Sharing and Disclosure
Information about our customers is important to our business. We would never sell or rent your personal information, however we must share it for very limited reasons and in limited circumstances, as follows:
Service providers. We engage certain trusted third parties to perform functions and provide services to conduct normal business, such as delivery companies and payment processing companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
We do our best to protect the data that you share with us, and use only trusted service providers in all aspects of our daily business. Unfortunately, no system is foolproof. When you share your information with us, or on this website, you agree that Karen Waters LLC is not responsible for any intercepted information, and you release Karen Waters LLC from any claims arising out of or relating to the use of this information.
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Notice. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data up to 7 years.
Transfers of Personal Information Outside the EU
We store and process your information through third-party hosting services in the US. As a result, your personal information may be transferred to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. We rely on Privacy Shield as the legal basis for the transfer, as MailChimp is Privacy Shield certified.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Us
For purposes of EU data protection law, Karen Waters LLC is the data controller of your personal information. If you have any questions or concerns, you may contact us here. Alternately, you may contact us by mail at: Karen Waters LLC, PO Box 22220, Santa Fe, New Mexico, 87502 USA